Document Outline

• Table of Contents
• Hospitality Operations
  • About This Document
    • Purpose
    • Organization
    • Conventions
    • Related Documents
    • Product Support
  • Hospitality Services Overview
    • Telephone Support
    • Guest Services
    • PMS Integration
    • Messaging Services
    • Flexibility
  • Guest Operations
    • Automatic Wakeup
      • With Speech Synthesizer
        • Add Your Wakeup Call
        • Change or Delete Your Wakeup Call
      • With Wakeup Activation Via Tones
        • Add or Change Your Wakeup Calls
        • Delete Your Wakeup Calls
    • Do Not Disturb
      • Enter a Do Not Disturb Request (Feature Dial Access Code)
      • Change or Cancel a Do Not Disturb Request (Feature Dial Access Code)
      • Activate Do Not Disturb (Feature Button)
      • Deactivate Do Not Disturb (Feature Button)
    • Emergency Access to the Attendant
    • Retrieving Messages
      • Retrieving Messages from Your Room
      • Retrieving Messages from Locations Other Than Your Room
      • Retrieving FAX Messages
      • Recording a Personal Greeting
      • Changing Your Password
    • Dial by Name
  • Front Desk Operations
    • Attendant Backup
    • Check-In/Check-Out
      • Check-In
      • Check-Out
      • Suite Check-in
      • Station Hunt Before Coverage
    • Automatic Wakeup
      • User Operation
        • Single Wakeup
        • Dual Wakeup
        • Daily Wakeup
        • VIP Wakeup
        • Canceling Wakeup Calls
      • Failed Wakeup Notification
    • Controlled Restrictions
      • User Operation
        • Activate Controlled Restriction for One Person
        • Cancel Controlled Restriction for One Person
        • Activate Controlled Restriction for a Group of Rooms
        • Cancel Controlled Restriction for a Group of Rooms
    • Do Not Disturb
      • User Operation
        • Activate Do Not Disturb for One Room
        • Cancel Do Not Disturb
        • Activate Do Not Disturb for a Group of Rooms
        • Cancel Do Not Disturb
    • Message Waiting Notification
    • PMS Alarms
    • Call Accounting Alarms
    • Crisis Alert
    • Maid Status, Housekeeping Status, and Room Occupancy
      • User Operation
    • Recorded Announcements
      • User Operation
    • Automatic Selection of DID Numbers for Guest Rooms
      • Automatic selection of DID numbers for a guest
      • Viewing and changing DID numbers
  • Voice Messaging Operations
    • Administrative Mailbox on INTUITY
    • Connecting Guests to the Voice Messaging System
    • Restoring a Deleted Voice Message
    • Retrieving Messages for Checked-Out Guests
  • Call Accounting Operations
    • Night Audit Procedures
    • End-of-Week/End-of-Month Audit Procedures
    • Printing Key Reports
      • Detail Reports
      • Cost Reports
      • Deleting Call Records
  • Housekeeping Staff Operations
    • Status Codes
      • How to Call In Your Work Status
      • Housekeeping Status Codes and Meanings
  • Reports
    • Administration Reports
    • Printer Reports
      • Log Printer
      • Journal Schedule Printer
      • Buffering Messages During Printer Failure
  • Guest Operations Artwork
• Index
  • Numerics
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • L
  • M
  • N
  • O
  • P
  • R
  • S
  • T
  • V
  • W