Lennox Hearth INTER-TEL 8662 - Manual (Page 32)

Answering and Placing Calls
Page 18 Mitel ® Model 8662 User Guide – Issue 12, October 2008
Redirecting Calls
You can redirect incoming calls to another extension or external number. You can use the menu
buttons to redirect calls to the following destinations:
• SEND TO V-MAIL: Sends the call directly to your voice mailbox. You must have a mailbox
to use this destination.
• IC CALL TO DND: Places your endpoint in DND Mode and blocks the call. See “Using
Do-Not-Disturb” on
page 39 .
• SEND TO DEST: Redirects the call to the extension or phone number entered.
To redirect calls:
While a call is ringing, dial 331 or press the menu button as previously described. See
“Using Automatic Line Access” on
page 17 ."
If applicable, enter the extension number or press the OUTGOING button or enter the Outgoing
Call Access code (8 is the default code), and then enter the external number, or enter the DND
code (see
page 39 ). The call is redirected to the destination specified.
Using Automatic Trunk Answer
You can use Automatic Trunk Answer to answer incoming external calls for other internal parties
who are members of an “Answer Access” list.
1 Your system administrator creates Answer
Access lists. Contact your system administrator for Answer Access list extensions.
Automatic Trunk Answer answers calls in the order they are received (that is, the first call
received by any extension in the Answer Access list is the one answered).
To use Automatic Trunk Answer:
1. When an incoming external call is ringing at another Answer Access list extension, lift
the handset or press (Speaker).
2. Dial 350 or press the flashing Trunk <number> button.
Placing Calls
The following instructions describe how to place calls and related features.
Placing Emergency Calls
Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the
emergency call as soon as you dial the number, even if you do not select an outside line.
1. This feature may or may not be enabled for your system.