Using the Embedded Web Server...................................................................................................116
Troubleshooting.........................................................................................................117
Online customer support.................................................................................................................117
Checking an unresponsive printer...................................................................................................117
Solving printing problems................................................................................................................117
Multiple-language PDFs do not print ........................................................................................................ 117
Control panel display is blank................................................................................................................... 117
Jobs do not print ....................................................................................................................................... 117
Job takes longer than expected to print.................................................................................................... 118
Tray linking does not work........................................................................................................................ 118
Unexpected page breaks occur................................................................................................................ 118
Solving copy problems....................................................................................................................119
Copier does not respond .......................................................................................................................... 119
Scanner unit does not close ..................................................................................................................... 119
Poor copy quality ...................................................................................................................................... 119
Partial document or photo copies ............................................................................................................. 120
Solving scan problems....................................................................................................................121
Scanner does not respond ....................................................................................................................... 121
Scan was not successful .......................................................................................................................... 121
Scanning takes too long or freezes the computer .................................................................................... 121
Poor scanned image quality ..................................................................................................................... 121
Partial document or photo scans .............................................................................................................. 122
Cannot scan from a computer .................................................................................................................. 122
Solving fax problems.......................................................................................................................122
Cannot send or receive a fax.................................................................................................................... 122
Can send but not receive faxes ................................................................................................................ 124
Can receive but not send faxes ................................................................................................................ 125
Received fax has poor print quality .......................................................................................................... 125
Solving option problems..................................................................................................................126
Option does not operate correctly or quits after it is installed................................................................... 126
Drawers .................................................................................................................................................... 126
Solving paper feed problems...........................................................................................................127
Paper frequently jams............................................................................................................................... 127
Paper jam message remains after jam is cleared .................................................................................... 127
Solving print quality problems..........................................................................................................127
Repeating defects..................................................................................................................................... 127
Color misregistration................................................................................................................................. 128
Light colored line, white line, or incorrectly colored line ........................................................................... 128
Smeared vertical print............................................................................................................................... 128
Streaked horizontal lines .......................................................................................................................... 129
Streaked vertical lines .............................................................................................................................. 129
Print is too light ......................................................................................................................................... 130
Print irregularities...................................................................................................................................... 130
Print is too dark......................................................................................................................................... 131
7
