Lexmark X500N - Manual (Page 78)

Warning: Do not pull the jammed paper out until you lift the tension release lever that raises the pick roller assembly.
Warning: Do not pull the jammed paper out from the bottom of the ADF.
1 Open the ADF cover.
2 Lift the tension release lever so that it is in the up position.
Note: Do not completely remove the pick roller assembly. Doing so repeatedly may cause damage to the ADF.
78