LaCie 400USB - Manual (Page 31)

LaCie d2 DVD ±RW Drive
User Manual page 0
Troubleshooting
Problem Question Solution
The drive is not
recognized by the
computer
Does your computer’s configura-
tion meet the minimum system
requirements for use with this
drive?
See section 1.1, Minimum System Requirements .
Is the drive’s power supply con-
nected and the drive turned on?
Make sure that the power supply is properly connected (see section 2.2,
Connecting the Power Supply ), and that the outlet the power supply is
connected to is also turned on.
Did you follow the correct installa-
tion steps for the specific interface?
Review the installation steps in sections 2.3, Connecting the USB 2.0
Cable and 2.4, Connecting the FireWire 400 Cable .
Does the drive’s icon appear on the
desktop?
When there is a CD or DVD disc in the drive, there should be an icon
for the LaCie drive on the desktop. Select About This Mac from the
Apple menu and click the More Info... button. Check the Hardware
category for the LaCie drive. If your device is not listed, follow the rest
of the Troubleshooting tips to isolate the problem.
Are both ends of the FireWire or
USB cable securely attached?
Disconnect the FireWire or USB cable, wait 10 seconds and then
reconnect.
Ensure that the FireWire/USB connectors are properly aligned.
FireWire/USB cables can only be inserted one way. Make sure that
they are correctly oriented.
Check that the FireWire/USB connectors are straight and fully
seated int he FireWire/USB ports.
Only use certified FireWire/USB cables, such as the cables pro-
vided with your LaCie drive.
If you have followed all of these steps and the drive is still not rec-
ognized, shut down your computer, wait 3 to 5 minutes, restart your
computer and try again.
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Is the drive connected to the
computer through another drive?
(FireWire only)
Try connecting the drive directly to a FireWire port on the computer.
For best performance and reliability, connect the LaCie d2 DVD±RW
Drive directly to the computer.
Is there a conflict with other device
drivers or extensions?
Contact LaCie Customer Support for assistance. See section 6.1, LaCie
Customer Support Contacts .
5.1. Mac Troubleshooting