LaCie 400USB - Manual (Page 35)

LaCie d2 DVD ±RW Drive
User Manual page 
Troubleshooting
Problem Question Solution
The drive is not
recognized by the
computer.
Have the FireWire/USB driv-
ers been installed correctly and
enabled?
Windows 2000 Users : Go to Start > Settings > Control Panel > System
> Hardware tab > Device Manager button > USB Controller or IEEE
1394 Controller. Click on the + sign next to the controller icon, and you
should see your device listed.
Windows XP and Windows Vista Users : Go to Start > Control Panel
> Performance and Maintenance > System > Hardware tab > Device
Manager button > USB Controller or IEEE 1394 Controller. Click on
the + sign next to the controller icon, and you should see your device
listed.
If you still can’t see your device, recheck the cables and try the other
troubleshooting tips listed here.
The drive is not
running notice-
ably faster when
connected via Hi-
Speed USB 2.0.
Are there other USB or FireWire
devices connected to the same port
or hub?
Disconnect any other USB or FireWire devices and see if the drive’s
performance improves.
Is the drive connected to a USB
hub?
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
speeds if it is connected to a Hi-Speed USB 2.0 port or hub. Make sure
your USB hub supports Hi-Speed USB 2.0.
Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?
Make sure that the Hi-Speed USB 2.0 drivers for both your host bus
adapter and device have been installed correctly. If in doubt, un-install
the drivers and re-install them.
Does your computer or operating
system support Hi-Speed USB
2.0?
See sections 1.1, Minimum System Requirements and 4.8, Data Trans-
fers for more information.
The drive is work-
ing slowly.
Is the drive connected directly to
the host computer?
Make sure that your drive is connected directly to the computer
(see sections 2.3, Connecting he USB Cable or 2.4, Connecting the
FireWire 400 Cable for more information). For best performance, avoid
daisy-chain configurations and connect devices directly to the computer.
For more information, see section 4.8, Data Transfers .
DVD-Video
playback does not
work.
Have you installed the appropriate
MPEG-2 software decoder?
Ensure that the MPEG-2 software has been installed correctly. See the
help section of the software program for more information.
Has the LaCie drive been set as
the default DVD drive in your
DVD playback software?
Consult the Help section of your DVD playback software for informa-
tion on how to configure your LaCie drive as your default DVD player.
Are you running other software
programs simultaneously?
Check to see if other programs are running. If so, close them. Depend-
ing on your computer’s configuration, playback may be possible only if
the DVD player software is the only program running.