Troubleshooting – Lennox Hearth PB42 User Manual

Page 30

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30

PB42 Portable Receipt Printer User’s Guide

3

On the Settings tab, make sure you select the following
values for these settings:

Setting

Select This Value

COM port

COM6

Baud rate

115200

Handshaking Hardware

Use remote DCB

Enabled

4

Select the Printer Flash Update tab.

5

Click Choose Update. A browser window opens.

6

Browse to your .upg file, select it, and click OK. The browser
window closes and you return to the Printer Flash Update
tab.

7

Select Send Update.

8

Wait for the “Firmware Upgrade Success” message on the
CK60. The PB42 beeps when it is done with the upgrade.

9

Print the configuration test page to verify that your firmware
was upgraded correctly. For help printing the configuration
test page, see “Printing a Configuration Test Page” on page
23.

10

Cold boot the printer. For help, see “Cold Booting the PB42”
on page 34.

Troubleshooting

You may have printer operation, print quality, or printer
communication problems at some time during the life of the
printer. It is easy to fix most of the problems. If you cannot find
the answer to your problem in the “Printer Problems and
Possible Solutions” section, you may need to call Product
Support.

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