LaCie DVD121 - Manual (Page 36)

LaCie Dupli Disc DVD121 USB 2.0
User Manual page 
Troubleshooting
5. Troubleshooting
5.1. About The Display Screen
If, after powering on the LaCie Dupli Disc DVD121, the Display screen does not light and no images appear, check to
ensure that the power cord is firmly seated in both the drive and the power outlet.
5.2. About Error Messages
During the main functions, if you press the ESC button during an operation, an error message will appear on the Dis-
play screen. This also has the potential to cause the LaCie Dupli Disc DVD121 to hang, and you may need to power the
device off and then on. If a read fails, an error message will appear on the Display screen. Try another source disc to see if
the problem persists. If the LaCie Dupli Disc DVD121 does not detect any of the drives after powering on, an error mes-
sage will be shown on the Display screen.
5.3. Errors With The DVD Drives
If either of the DVD drives cannot read a disc, check to ensure that the format is compatible with the drive and check
to see that the disc has not been damaged.
5.4. Errors With Control Panel Buttons
If none of the Control Panel buttons is responding, please contact your LaCie reseller or LaCie Technical Support.
5.5. High Disc Failure Rates
If you are experiencing a high failure rate while copying, please try the following steps:
Lower the speed of the DVD±RW drive (refer to page 26, CD Burn Speed and DVD Burn Speed ).
Inspect the blank disc’s surface to ensure that it is not scratched or damaged.
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