Lenovo 40Y8637 - Manual (Page 50)

v failure caused by a product for which Lenovo is not responsible; and
v any non-Lenovo products, including those that Lenovo may procure and provide
with or integrate into a Lenovo Machine at your request.
The warranty is voided by removal or alteration of identification labels on the
Machine or its parts.
Lenovo does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such as
assistance with "how-to" questions and those regarding Machine set-up and installation,
is provided WITHOUT WARRANTIES OF ANY KIND.
How to Obtain Warranty Service
Warranty service may be provided by Lenovo, IBM, your reseller if authorized to
perform warranty service, or an authorized warranty service provider. Each of them is
referred to as a “Service Provider.”
If the Machine does not function as warranted during the warranty period, contact a
Service Provider. If you do not register the Machine with Lenovo, you may be
required to present proof of purchase as evidence of your entitlement to warranty
service.
What Lenovo Will Do to Correct Problems
When you contact a Service Provider for service, you must follow the problem
determination and resolution procedures that we specify. An initial diagnosis of your
problem can be made either by a technician over the telephone or electronically by
access to a support website.
The type of warranty service applicable to your Machine is specified in Part 3 -
Warranty Information.
You are responsible for downloading and installing designated software updates from a
support web site or from other electronic media, and following the instructions that
your Service Provider provides. Software updates may include basic input/output
system code (called “BIOS”), utility programs, device drivers, and other software
updates.
If your problem can be resolved with a Customer Replaceable Unit (“CRU”) (e.g.,
keyboard, mouse, speaker, memory, hard disc drive), your Service Provider will ship
the CRU to you for you to install.
If the Machine does not function as warranted during the warranty period and your
problem cannot be resolved over the telephone or electronically, through your
application of software updates, or with a CRU, your Service Provider, will either, at
its discretion, 1) repair it to make it function as warranted, or 2) replace it with one
that is at least functionally equivalent. If your Service Provider is unable to do either,
you may return the Machine to your place of purchase and your money will be
refunded.
D-2
USB 2.0 CD-RW/DVD-ROM Combo II Drive: User’s Guide