Lenovo 40Y8637 - Manual (Page 65)

Types of Warranty Service
If required, your Service Provider will provide repair or exchange service depending
on the type of warranty service specified for your Machine in the above table and as
described below. Scheduling of service will depend upon the time of your call and is
subject to parts availability. Service levels are response time objectives and are not
guaranteed. The specified level of warranty service may not be available in all
worldwide locations, additional charges may apply outside your Service Provider’s
normal service area, contact your local Service Provider representative or your reseller
for country and location specific information.
1. Customer Replaceable Unit (
″CRU″) Service
Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install
whereas Tier 2 CRUs require some technical skill and tools. CRU information and
replacement instructions are shipped with your Machine and are available from
Lenovo at any time on your request. You may request that a Service Provider
install CRUs, at no additional charge, under the type of warranty service
designated for your Machine. Lenovo specifies in the materials shipped with a
replacement CRU whether a defective CRU must be returned. When return is
required, 1) return instructions and a container are shipped with the replacement
CRU, and 2) you may be charged for the replacement CRU if Lenovo does not
receive the defective CRU within 30 days of your receipt of the replacement.
2. On-site Service
Your Service Provider will either repair or exchange the failing Machine at your
location and verify its operation. You must provide suitable working area to allow
disassembly and reassembly of the Lenovo Machine. The area must be clean, well
lit and suitable for the purpose. For some Machines, certain repairs may require
sending the Machine to a designated service center.
3. Courier or Depot Service *
You will disconnect the failing Machine for collection arranged by your Service
Provider. A shipping container will be provided to you for you to return your
Machine to a designated service center. A courier will pick up your Machine and
deliver it to the designated service center. Following its repair or exchange, the
service center will arrange the return delivery of the Machine to your location.
You are responsible for its installation and verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as your Service Provider specifies (prepaid unless
specified otherwise) the failing Machine suitably packaged to a designated location.
After the Machine has been repaired or exchanged, it will be made available for
your collection or, for Mail-in Service, the Machine will be returned to you at
Lenovo’s expense, unless your Service Provider specifies otherwise. You are
responsible for the subsequent installation and verification of the Machine.
5. CRU and On-site Service
This type of Warranty Service is a combination of Type 1 and Type 2 (see
above).
D. Lenovo Statement of Limited Warranty
D-17