Promise Technology VTrak J610S - Manual (Page 24)

VTrak J610s, J310s Quick Start Guide
24
Contact Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
•
Product model and serial number
• BIOS, firmware and driver version numbers
• A description of the problem / situation
• System configuration information, including: motherboard and CPU type,
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
United States
Important
Promise offers 24x7 live technical support (in English only) for
registered owners of VTrak products. To register, point your
browser to:
http://www.promise.com/support/warranty/
warranty_eng_pdchoose.asp
Promise Online™ Web Site
Promise Online™ eSupport
http://www.promise.com/support
(technical documents, drivers, utilities, etc.)
https://support.promise.com/support
(online request form)
E-mail Support [email protected]
Fax Technical Support (408) 228-1097 Attn: Technical Support
Phone Technical Support (408) 228-1400 option 4
If you wish to write us for
support: Promise Technology, Inc.
Attn: Technical Support
580 Cottonwood Drive
Milpitas, CA 95035, USA