Troubleshooting, Information codes – Panasonic DX-800 User Manual

Page 228

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Troubleshooting

228

Information Codes

NOTE

1. After identifying the problem and verifying the recommended action, if the information Codes

keep reoccuring or for help on Information Codes that appear on your machine but are not
listed above, please contact your local Panasonic Authorized Dealer.

716

Cannot logon to the designated SMTP Server.

Check the SMTP Server IP Address setting.
Contact the Network Administrator.

--

717

Incomplete SMTP Protocol transmission. SMTP
Server’s hard disk may be full.

SMTP Server is defective.
Contact the Network Administrator.

--

718

Page Memory Overflow occurred while receiving
printing data. The paper size selected within your
application to print is larger than the paper size loaded
in the cassette(s).

Check the document size and resolution.
Ask originator to re-send in a supported size
and resolution.

--

719

Received data via LAN is in a format that is not
supported.

Ask the originator to re-send with a supported
file attachment format:
* In a TIFF-F format.
* Image data conforming to recording paper

size.

--

720

Cannot connect to the POP Server. (Incorrect POP
Server IP Address) POP Server is down.

Check the POP Server IP Address.
Contact the Network Administrator.

--

721

Cannot connect to the POP Server. (User Name or
Password error)

Check the POP User Name and Password or
the APOP settings.
Contact the Network Administrator.

--

722

Failed to obtain the Network Parameters (such as: IP
Address, Subnet Mask, Default Gateway IP Address,
etc.) from the DHCP server.

1. Check the LAN Cable connection.
2. Contact your Network Administrator and

verify whether the DHCP is available on
your network. If it is not, change the Fax
Parameter No. 169 (DHCP CLIENT) to
“Invalid” and set the other Network
Parameters manually (see page 16).

725

DNS Server connection timed out. DNS Server is
down.

Check the DNS Server IP Address.
Contact the Network Administrator.

--

726

Received an error response from the DNS Server.

Check the POP Server Name.
Check the SMTP Server Name.

--

728

The document was sent to the Internet Fax in an
incompatible file format (PDF).
Note: PDF file format is only used when sending an

Internet Fax to a PC

Change the XMT File Format (Fax Parameter
#177) to "TIFF".

85

729

Failed to authenticate (SMTP AUTHENTICATION)
when connecting with the SMTP server.

Check the SMTP AUTHENT. User Name and
Password.
Contact the Network Administrator.

730

Cannot retrieve the Journal nor program the Internet
Parameters and the Auto Dialer remotely via email
from a PC.

Check that the Fax Parameter No. 158 (PC
REMOTE UPDATE) is set to "2:Valid".

84

731

The dialer buffer for manual dialing was full (70
stations) when the Relay Transmission Request was
received.

Request the originator to re-send the Relay
Transmission Request after the reserved
communication is finished.

--

800/816/

825

Unit was requested to relay a document or
Confidential Communication but has no capability.

Check with the other party.

--

815

Mailbox is full.

200

870

Memory overflow occurred while storing documents
into memory for transmission.

1. Transmit documents without storing into

memory.

2. Install Optional Flash Memory Card.

112

242

Info.

Code

Meaning

Action

Page

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