Troubleshooting – Plantronics CS50 User Manual

Page 6

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11

EN

10

EN

SWITCHING FROM HEADSET TO HANDSET

WHEN USING THE LIFTER

If during a call you are using your headset and want to switch to
the telephone handset, remove the handset from the Lifter, then
press the Talk Button (20) on your headset. The Lifter will lower
and you will then be able to continue the call using the handset.

SWITCHING FROM HANDSET TO HEADSET

WHEN USING THE LIFTER

If during a call you are using the telephone handset and want to
switch to your headset, press the Talk Button (20) on the headset.
The Lifter will raise and you will be able to continue the call using
your headset.

Replace the telephone handset on the Lifter. When the call is
finished press the Talk Button (20) on your headset. The Handset
Lifter will lower the handset and end the call.

TROUBLESHOOTING

PROBLEM

I plugged everything in but the lights won’t come on.

Possible Cause

Solution

No power

Check that the AC Power Adapter is
connected to the base unit.

Check that the AC Power Adapter is
connected to the mains supply.

Check that the AC Power Adapter is
the model supplied by Plantronics.

PROBLEM

I cannot hear caller /dial tone.

Possible Cause

Solution

CS50 Wireless

Check that the telephone is connected

Headset System is

to the base unit’s Telephone Cable Port.

not connected

Check that the handset is connected to

correctly

the base unit’s Handset Cable Port.

Ensure you are in

Press the Talk Button to select correct

headset mode

mode.

Out of range

Walk back into range.

Headset battery

Recharge the battery by placing the

is low

in the Headset Docking Cradle.

Listen volume

Adjust the Listen Volume Control on

too low

the headset.

If the volume is still too low, select
another Rx Slide Switch setting (refer
to the Quick Start Guide).

Incorrect Try

other Configuration Dial settings on

Configuration Dial

the base unit.

setting for your
telephone

PROBLEM

Callers cannot hear me.

Possible Cause

Solution

Mute is selected

Press the mute button once. The audible
mute indicator should then stop beeping.

Headset microphone Align the headset boom with your mouth.
boom is incorrectly
positioned

Speak volume is

Increase the Speak Volume by adjusting

too low

the Speak Volume Controls on the base
unit.

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