Standard warranty overview, Warranty, Description of warranty – Planar BAT-24CM User Manual
Page 26: For more information, Overview of standard warranty
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APPENDIXES
21
Invitium Battery System BAT-24CM
Overview of Standard Warranty
Summary
•
Standard 1-year “repair and return” warranty on all Invitium Medical Workstations
•
Typical repair turnaround time of 10 business days
•
Repair facilities and technical support in the United States and in Europe
Standard Warranty Return Procedure
As a Planar Standard Warranty customer, you must follow the procedure below if you
have a non-functioning Invitium Medical Workstation. Planar customer service staff will
attempt to correct any minor issues that may be causing the problem. Once Planar has
determined that you have a non-functioning product, Planar will arrange for return and
repair of the non-functioning product.
1
. In North America, call
(866) PLANAR1 (866.752.6271). In Europe, call +358 9 420 01 or send your info by fax
to +358 9 420 0200. You must have the model number, serial number, and proof-of-
purchase available.
2
Planar customer service staff will attempt to correct any minor issues that may be
causing the problem. If we are unable to correct the problem to your satisfaction,
we will issue a Return Material Authorization (RMA).
3
You must return the product, as specified, to Planar Systems. Do not return the
battery cell or cart to planar Systems unless directed by Planar customer service.
4
Planar will validate the defect, repair the unit, and return the unit to you. The typical
turnaround time is 10 business days.
At its sole discretion, Planar may charge you the customer for returned units deemed
functional or for returned units with only customer-caused damage. It is the responsibility of
the customer to properly package the hardware, include all appropriate materials, and return
it to the location specified by Planar customer service.