Planet Technology ICA-650 - Manual (Page 73)

experiencing problems, try upgrading to the latest version of Microsoft’s Internet
Explorer from the Microsoft webpage at: http://www.microsoft.com/windows/ie.
Q: IP Finder program fails to save the IP address parameters
A:. • Don’t leave any space in the name field. Use underline, “_”, or dash, “-“ to
replace the space, “ “. • Network may have trouble. Confirm the parameters and
connections of the ICA-650.
Q: Internet Explorer does not seem to work well with the ICA-650 Cannot
access the login page and other web pages of ICA-650 from Internet
Explorer
A: • Another device or computer is already using Maybe the IP Address of the
ICA-650. To confirm this possible problem, disconnect the ICA-650 from the
network first, and then run the PING utility to check it out.
• Maybe due to the network cable. Try correcting your network cable and
configuration. Test the network interface by connecting a local computer to the
ICA-650 via a crossover cable.
• Make sure the Internet connection and setting is ok.
• Make sure enter the IP address of Internet Explorer is correct. If ICA-650 has a
dynamic address, it may have changed since you last checked it.
• Network congestion may prevent the web page appearing quickly. Wait for a
while.
The IP address and Subnet Mask of the PC and ICA-650 must be in the same
class of the private IP address on the LAN.
• Make sure the http port used by the ICA-650, default=80, is forward to the ICA-
650’s private IP address.
• The port number assigned in your ICA-650 might not be available via Internet.
Check your ISP for available port.
• The proxy server may prevent you from connecting directly to ICA-650, set up
not to use the proxy server.
• Confirm that Default Gateway address is correct.
• The router needs Port Forwarding feature. Refer to your router's manual for
details.
• Packet Filtering of the router may prohibit access from an external network.
Refer to your router's manual for details.
• Access ICA-650 from the Internet with the global IP address of the router and
port number of ICA-650.
• Some routers reject the global IP address to access ICA-650 on the same
LAN. Access with the private IP address and correct port number of ICA-650.
• When you use DDNS, you need to set Default Gateway and DNS server
address.
• If it’s not working after above procedure, reset ICA-650 to default setting and
installed it again.
• If the problem is not solved, the ICA-650 might be faulty. Contact your dealer
for further help.
Q: Image or video does not appear in the main page
A: ‧ The first time the PC connects to ICA-650, a pop-up Security Warning
window will appear to download ActiveX Controls. When using Windows NT,
Windows 2000 or Windows XP, log on with an appropriate account that is
authorized to install applications.• Network congestion may prevent the Image
screen from appearing quickly. You may choose lower resolution to reduce
the required bandwidth.
Q: Check the ICA-650’s ActiveX is installed on your computer
A: Go to C:\Windows\Downloaded Program Files and check to see if there is an
entry for the file “WebWatch Class”. The status column should show
“Installed”. If the file is not listed, make sure your Security Settings in Internet
Explorer are configured properly and then try reloading the ICA-650’s home
page. Most likely, the ICA-650 ActiveX control did not download and install
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