Phoenix Gold pm700 - Manual (Page 19)

Warranty Information
Professional Power Amplifiers: 5 years
WHAT IS COVERED:
THIS WARRANTY COVERS DEFECTS IN MATERIAL AND WORKMANSHIP ONLY. This limited Warranty
DOES NOT extend to: 1) Damage caused by shipment, 2) damage caused by accident, misuse, abuse, failure to
perform owner maintenance, or operation contrary to the instructions in the Carver Professional owner’s manual, 3) units on
which the serial number has been defaced, modified or removed and 4) damage resulting from modification or attempted repair
by any other person than authorized by Carver Professional.
WHAT WE WILL PAY FOR:
Carver Professional will pay all labor and material expenses for items covered under this Limited Warranty. See the next section
concerning shipping charges.
WHAT YOU MUST DO TO OBTAIN WARRANTY SERVICE:
In the event your Carver Professional product requires service, contact your Carver Professional authorized dealer/contractor o r
contact Carver Professional (ATTN: Customer Service Dept.) 9300 N. Decatur, Portland, OR 97203 or call the Customer Service
Department directly at (503) 978-8510. You will be directed to an Authorized Carver Service Station or receive instructions to ship
the unit to the factory. Please save the original shipping carton and packing materials in case shipping is required. Please do not ship
P a rcel Post. Include a complete description of the problem, the associated components and connections, and a copy of the purchase
receipt. Initial shipping costs are not paid by Carver Professional. Return shipping costs will be pre-paid if repairs were covered by
the scope of this warranty.
YOU MUST RETAIN AND PROVIDE YOUR SALES RECEIPT TO OBTAIN COVERAGE
UNDER THIS LIMITED WARRANTY.
The warranty Period begins from the date of first consumer purchase from an Authorized Carver Professional Dealer.
LIMITATIONS OF IMPLIED WARRANTIES: All implied warranties for merchantability and fitness for a particular purpose are
limited in duration to the warranty period for your product, unless otherwise provided by the state law.
EXCLUSION OF CERTAIN DAMAGES:
In no event shall Carver Professional be liable for property or any other incidental or coincidental damages which may result from
the failure of this product. If your Carver Professional product proves defective in material or workmanship, the liability of Carver
Professional shall be limited to the repair or replacement, at the option of Carver Professional, of any defective part.
STATE LAWS MAY DIFFER:
Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights,
and you may have other rights which vary from state to state.
OTHER IMPORTANT PROVISIONS:
Carver Professional reserves the right to make changes in design and improvements to its products without the responsibility of
installing such changes to improvements on products previously sold by Carver Professional. We suggest that you attach your
purchase receipt to this Warranty and keep both documents in a safe place. Thank you for your choice of a Carver Professional
Amplifier.
NOTE:
The following warranty is exclusive to the United States and its possessions and territories. Please see your Carver Professional
dealer or distributor for the correct warranty information in your area or locale.
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Power On, Low Output or No Output
Low or no output problems are usually signal-source, bad cable or partial output short circuit related. If the items listed
below check out, then the problem may be internal to the pm700
/ pm950.
1. The Input Level controls are set too low.
2. Move the input connections to another amplifier that you know is working to verify that it is not a source problem.
3. Check the speaker connections. Be sure that there are no small strands of wire touching similar strands coming from
the other wire in the cable.
4. Make sure the speakers are functioning correctly.
5. If you are using bridged-mono mode, ensure that the Stereo/Mono switch is set correctly.
6. Use a voltmeter to determine if the power line voltage is dropping excessively when the amplifier is driven hard.
Playback Is Mixed with Hum
1. Check or replace the connecting cables.
2. Make sure that each screw terminal connection is tight.
3. Signal cables may have been routed too closely to AC cables, power transformers, motors or other EMI inducing device.
4. Try connecting another source to the power amplifier inputs. If the hum stops, the problem lies with the original source
component.
Distortion
Distortion is usually caused by excessive loss in the input controls (the mixer/equalizer/crossover can’t produce enough output),
overdriving resulting in output clipping, or current limiting caused by excessively low load impedances.
1. Check the setting of the Input Level controls. If set too low, the preceding piece of equipment may not have sufficient output to
overcome the loss.
2. Check the speaker connections and verify that all screw connections are tight and that there are no stray strands of wire to cause
short circuits.
3 . Verify that the total load impedance presented to the amplifier is within the limits described in this manual for the mode of
operation selected.
Care and Service
Assistance
C a re: Wipe off the pm700 / p m 9 5 0 ’s front panel and chassis from time to time with a soft, dry cloth. If you have something stubborn
to remove, use a mild dish soap or detergent sparingly applied to a soft cloth. Don’t use alcohol, ammonia, or other strong solvents.
Service Assistance: We suggest that you read the Limited Warranty completely to fully understand your warranty/service coverage.
Please promptly complete and return the Warranty Registration Card. Also be sure to save the sales receipt in a safe place. It will be
necessary for warranty service. If your CARVER Professional product should require service, you may contact the CARV E R
Professional Technical Service Department by calling (503) 288-2008 or by writing to us at the Factory address shown below. We
will then direct you to the nearest in our national network of Authorized Warranty Service Centers or give you detailed instructions
on how to return the product to us for prompt action. If you should have questions or comments, please write to the Factory address
given below. Please include the model and serial number of your Carver Professional product, your complete address and a daytime
phone number.
Carver Professional
Service Department
P.O Box 83189
Portland, OR 97283
Phone (503) 978-8510 • Fax (503) 978-3302
Carver Professional reserves the right to improve its products at any time. Therefore, specifications are subject to change without notice.
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