Versamail™ problems, Versamail, Problems – Palm TUNGSTEN T2 User Manual
Page 477
VersaMail™ problems
463
VersaMail
™
problems
My phone connection drops
before I finish using it.
■
You need to increase the Idle timeout setting on the
Network Preferences Details screen. See
information to a network service profile”
for
instructions.
I get an error message when I
try to dial a phone number
using my handheld.
■
Make sure that the proper phone driver is installed on your
handheld. See
“Updating the phone files on your
for instructions.
■
You may need to go through the pairing process on both
your handheld and your phone. See
for information on completing
the pairing process on your handheld. See the
documentation included with your phone for assistance
with completing the pairing process on your phone.
■
Check the Phone Preferences screen and make sure the
correct phone connection is selected.
Problem
Solution
I am having problems
accessing my account.
Occasionally you may experience problems using an e-mail
account after you set it up. Be sure to follow the account setup
procedures in
. If you followed the procedure and
are experiencing problems using the account, verify that the
account complies with your e-mail provider’s requirements by
following these steps:
■
Verify both your password and your username for your
e-mail account.
■
If you are connecting using an external modem device such
as a PalmModem
®
accessory, verify that you have an
account with an ISP and are able to dial in over a voice
phone line.
■
If you are connecting using a mobile phone through either
the built-in Bluetooth radio on your handheld, a cable, or
the IR port on your handheld, verify that you have either a
data-enabled GSM or a high-speed GPRS account with
your wireless service provider.
■
Some wireless service providers require you to be on their
network to use your e-mail account. If this is the case, be
sure to use your provider's network as the connection type
for the account.