Panasonic KX-TDA200 - Manual (Page 11)

11
Intelligent Call Handling Capabilities
Using the advanced KX-TVM Messaging Solution - each
Extension can be assigned its own personal mailbox that
can be contacted any time of day or night. If a caller leaves a
voice message for a user, the extension user is notified by a
message-waiting lamp available on proprietary telephones
or can be additionally notified via an e-mail with voice
message attached sent to the user's personal computer.
Incoming call information is also recorded with the
message and is displayed on a Proprietary telephone. This
information includes Callers telephone number, time of call,
and length of call. Multiple PBXs(KX-TDA100/200) can also
share a single voice mail unit to enable centralised voice
mail control.
Personal Mailboxes and email
notification.
The perfect service for your
customers
Whatever the size of your company, efficient and courteous
handling of telephone calls is a major factor in a successful
business. Panasonic provides multiple solutions for Call
Centres, to help control and make use of the limited
resources that may be available. Use the Hybrid IP-PBX to
automatically distribute incoming calls as desired. You can
program the Hybrid IP-PBX to direct callers to the
appropriate group for efficient call handling.
You can also assign a backup extension as an overflow
destination for calls not answered within a specified period
of time. You can designate any extension you want as the
overflow destination—a company message box, for
example—and you can designate different overflow
destinations for when the PBX is in day, lunch, break, or
night mode.
Other features—such as VIP Call, which
provides special handling for key customers;
Automated Attendant, which answers calls
automatically; and queuing, which puts the
caller on hold and plays messages and music
when no one is available—help ensure greater
customer satisfaction and prevent missed
business opportunities.
The Hybrid IP-PBX provides a variety of call
distribution patterns. Effective use of the
different patterns – Automatic Call Distribution
(ACD), Uniform Call Distribution (UCD), Priority
Hunting, and Simultaneous Ring – can help
you manage calls more efficiently.
Designated member extensions can "log in" to
join their designated group and begin handling
calls, or "log out" to exit the group temporarily,
such as when taking a break. An extension can
also be designated for use by the supervisor,
who can access information about incoming
calls to each group (the number of gueued
calls, the longest queuing time, etc.), check the
log-in/log-out status, and monitor the status of
group members.