5 technical – Presonus Audio electronic 26x26 FireWire Recording System User Manual
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5 Technical
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5.1 Troubleshooting
Please note that many technical issues can arise when converting a standard computer
into a DAW (Digital Audio Workstation). PreSonus will only provide support for
issues that directly relate to your FIRESTUDIO. It may be necessary to contact the
manufacturer of the computer, operating system and/or software to obtain additional
technical support. PreSonus does not provide support for issues in regards to
operating systems, additional hardware or software.
Please check our website, www.presonus.com regularly for software information and
updates, firmware updates, and technical support. Also, technical assistance may be
received by calling PreSonus at 225-216-7887 between the hours of 9 am and 7 PM
Central Standard Time, or by emailing
.
When contacting technical support, please have the following information at hand:
• What Operating System and version (ex; Mac OSX 10.4.7) are you running?
• Have you successfully installed the FIRESTUDIO drivers on your computer?
• What color is the sync light on your FIRESTUDIO when connected to the
computer via the supplied FireWire Cable and powered on?
• Is the FireWire connection on your computer built-in (supplied on the
motherboard) or through a PCI/PCMCIA card?
• What, if any, other FireWire Devices do you have connected to the computer?
• What, if any, DAW software (Cubase, Logic, Sonar, etc.) are you using with
your FIRESTUDIO?