Polycom KIRK 14117800 - Manual (Page 199)

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KIRK Wireless Server 600v3 Installation and Configuration Guide
Chapter 15 Troubleshooting
This section provides you with general troubleshooting information, frequently asked
questions, and describes how to upload IP firmware using the KIRK GWLOAD program.
This section includes information about:
• Solving Problems in KIRK Wireless Server 600v3 on page 199
• “Should You Need to Report a Problem” on page 201
• “Frequently Asked Questions” on page 202
• “Using the GWLOAD Program” on page 202
15.1 Solving Problems in KIRK Wireless Server 600v3
This section describes wireless troubleshooting procedures only. It is divided between
KWS600v3 problems, repeater problems and handset problems. However, when one
component is faulty, it is important to check the other parts of the installation as well.
Following is a summary of faults that may be encountered during a wireless PBX
installation and the appropriate corrective actions. It is assumed that all other parts of the
KWS600v3 are in order and that the user is familiar with the standard KWS600v3
troubleshooting procedures.
This section contains information about error messages/problems in:
• Administration Page of the KIRK Wireless Server 600v3 on page 199
• KIRK Configuration Tool for KIRK Wireless Server 600v3 on page 200
• “KIRK Repeater” on page 201
• “KIRK Handset” on page 201
15.1.1 Administration Page of the KIRK Wireless Server 600v3
The error messages that may occur on the KWS600v3 Administration Page are described
in the following table.
Table 4 Error Messages on the Administration Page
Problem Action required
LDAP replication is
down/stopped
The LDAP replicator is not active. Check password. Check that the Master
IP address of the LDAP Server is correct. Check that the LDAP replication
service is enabled.
Missing Skinny
license.
(Skinny) not available
in the Prot (Protocol)
field.
Obtain the Cisco Skinny licence from KIRK telecom.
No Sys-Object
LDAP replicator is not active. Check password. Check if LDAP replication
service is enabled.