Troubleshooting – PLUS Vision HE-3100 User Manual

Page 38

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E – 38

Troubleshooting

Check the following matters before requesting servicing.

* Has the power plug become disconnected from the outlet?
* Is the lamp cover properly attached?
* Has the internal temperature become high? When the internal temperature becomes

very high, to protect the unit the power will not switch on.

* Has the lamp timer exceeded 1,100 hours? The power will no longer switch on once

the timer has exceeded 1,100 hours.

* Has the connected input been selected?
* Is the cable of the input connector properly connected?
* Are the Picture 1 brightness and contrast adjustments (incorrectly) set to a mini-

mum?

* Has the lamp burned out?
* In the case of DVI input, has a signal other than a supported signal type been input?
* Is the STATUS indicator flashing?

* Is the projector installed properly?
* Is the keystone adjustment properly adjusted?

* Is the lens properly focussed?
* Are the projection screen and the projector installed at the proper angle?
* Has the projection distance exceeded the focussing range?
* Is there condensation on the lens and other parts?

When the projector has been stored in a cold location and the power is switched on in
a warm location, there may be condensation on the lens and other internal optical
parts. Should this occur, wait several minutes until the condensation disappears.

* Is the input signal being supported for resolution and frequency? Check the resolu-

tion of your personal computer.

* When the image is broken in the horizontal or vertical direction, or the image does not

fill the entire screen, select a suitable aspect ratio.

* Is an obstacle located between the remote control and the remote control sensor of

the main unit?

* Is the remote control out of range for its signal to reach the sensor?
* Is there strong light or a fluorescent lamp in the vicinity of the sensor?
* Are the batteries weak? Try directing the remote control toward the remote control

sensor from a close distance and operating it. If there is difficulty in changing settings,
the batteries are weak. Replace the batteries with new ones.

* See the STATUS indicator list.

* Has the LED been set to off?

Problem

No power
(POWER/ indicator does not
light)

No video

Distorted video

Blurred video

Image position is shifted and
doesn't display properly

Image is broken

Remote control does not func-
tion

STATUS indicator lights or
flashes

POWER/ indicator is off while
projecting

Check

Reference Page

E-14
E-40
E-39

E-37, 40

E-20, 23
E-15 – 17
E-29

E-39, 40
E-17
E-39

E-19
E-33

E-19
E-19
E-13

E-37

E-20, 23

E-11

E-11

E-11

E-39

E-34

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