Pitney Bowes INTEGRA N500 - Manual (Page 27)

23
Integra™ 5 User Guide
Probable
Symptom Cause Recommendation
Blank screen. A. Sleep mode. Touch the weight platform.
B. Scale power supply Check power supply is firmly connected
unplugged. at each end. Remove plug from wall
outlet, wait 10 seconds; reconnect.
C. Rate card not firmly Disconnect power, remove card, rub a
in slot. pencil eraser over the gold contacts to
clean them, insert card as directed on
pg. 26, reconnect power.
Scale does not Interference with Press Zero key.
return to zero. scale platter.
Scale displays Out of calibration or Check for foreign matter under scale
zero wgt only. mechanical inter- platform. Call the Diagnostic Center.
ference.
Scale display does Platform incorrectly Ensure platform correctly seated. Check
for not reach five seated or mechanical foreign matter under platform.
pounds. interference.
Inconsistent A. Air currents moving Move scale to another location.
weights. across platform.
B. Platform or item Clear area around scale.
being weighed touching
another object.
C. Vibrations affecting Turn on vibration filter.
scale.
Decimal point on Low funds in meter. Refill meter.
postage amount is
blinking.