Nortel Networks CallPilot NN44200-700 User Manual
Troubleshooting reference guide
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Table of contents
Document Outline
- How to get help
- Overview
- Hardware troubleshooting
- Network troubleshooting
- Routing and remote access troubleshooting
- General
- Modem
- Routing and Remote Access
- Symantec pcAnywhere
- Microsoft Remote Desktop Connection (RDC)
- Enable remote desktop feature and set policy on host
- Establish a RAS connection
- Starting the Remote Desktop Client
- CallPilot support tools
- RAS dial-up required to establish RDC
- Double-Hop remote control
- Transferring files in Remote Desktop Connection sessions
- Terminal Server Maximum Connections Exceeded error
- Disconnecting the Remote Desktop Connection session
- View or disconnect concurrent or previous stale sessions
- Troubleshooting tips
- Application troubleshooting
- Meridian Mail to CallPilot migration troubleshooting
- General
- Symptom 1: Error reading tape during data transfer or message migration
- Symptom 2: All users cannot be migrated due to an invalid user-preferred language ID
- Symptom 3: The system failed to create a map directory
- Symptom 4: The automatic log file backup failed
- Symptom 5: On a recently migrated system, a user cannot log in to the mailbox or CallPilot does not recognize a user receiving an incoming call