Newcon Optik DN483 - Manual (Page 14)

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10. WARRANTY
NEWCON warrants this product against defects in material and workmanship for one
year from the date of the original purchase, but no more than 18 months from the date
of manufacturing. Longer warranty is available, subject to the terms of the specific
sales contract. Should your Newcon product prove to be defective during this period,
please deliver the product securely packaged in its original container or an equivalent,
along with the proof of the original purchase date, to your Newcon Dealer.
Newcon will repair (or at its option replace
with the same or comparable model), the
product or part thereof, which, on inspection by Newcon, is found to be defective in
materials or workmanship.
What This Warranty Does Not Cover:
NEWCON is not responsible for warranty service should the product fail as a result of
improper maintenance, misuse, abuse, improper installation, neglect, damage caused by
disasters such as fire, flooding, lightning, improper power supply, or service other than
by a NEWCON Authorized Service.
Postage, insurance, and shipping costs incurred while presenting your NEWCON
product for warranty service are your responsibility.
If shipping from North America, please, include a cheque or money order payable to
NEWCON OPTIK for the amount of $15.00 to cover handling and return shipping.
11. CUSTOMER SUPPORT
Should you experience any difficulties with your NEWCON OPTIK product, consult
the enclosed manual. If the problem remains unresolved, contact our customer support
department at (416) 663-6963 or toll free at 1-877-368-6666. Our operating hours are
9am-5pm, Monday - Friday, Eastern Standard Time. At no time should equipment be
sent back to Newcon without following the instructions of our technical support
department.
NEWCON OPTIK accepts no responsibility for unauthorized returns.
To locate NEWCON Authorized Dealer call:
Tel: (416) 663-6963 Fax: (416) 663-9065
Email: [email protected]
Web: www.newcon-optik.com
The defective products should be shipped to:
From the USA only:
2331 Superior Ave. Cleveland, OH 44114
From all other countries:
105 Sparks Ave., Toronto, ON
M2H 2S5, CANADA