Roku Digital Video Player User Manual
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Notices 47
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Netflix Account. In order to use the Roku Product, you must maintain a valid and active Netflix, Inc. account in good standing
and must adhere to the Netflix, Inc. terms of service.
Privacy. Our privacy policy explains our privacy policies regarding the collection, use, and disclosure of personally identifiable
and anonymous information. Such policy may be accessed through our websit
may be modified by Roku at any time for any reason. Roku collects and use anonymous information that is not personally
identifiable to you. Once you register the Roku Product, we will also collect and use personally identifiable information that you
provide as part of registration such as your name, address, email address, or phone information. In connection with this
Agreement, we may collect and use certain anonymous and personally identifiable information, as applicable, regarding the
Roku Product including, but not limited to, billing records, maintenance and repair records, marketing information, and customer
feedback. On behalf of our partner, Netflix, Inc., we may also collect certain information regarding your usage of the Roku Product
in connection with the Netflix service (the “Netflix Information”), which we will provide to Netflix, Inc. The collection, use, and
disclosure of all Netflix Information is subject to Netflix, Inc.’s privacy policy, which is available at
, as may be modified by Netflix, Inc. from time-to-time.
Thirty Day Money Back Guarantee. If you are the original purchaser and you are not completely satisfied with the Roku
Product, Roku offers a 30-day money back guarantee for the Roku Product. You may return the Roku Product for a refund of your
purchase price and any sales taxes charged but excluding any shipping and handling charges within thirty (30) days of purchase.
However, if you fail to return the Roku Product within such 30-day period, you are not eligible for this offer and no credits will be
issued. Please call us to obtain a Return Merchandise Authorization (RMA) number and for additional details about how to return
your Roku Product at 1-888-600-7658 (within the US). The returned Roku Products must be shipped freight prepaid to Roku in its
original packaging or packaging affording an equal degree of protection and include all original components, literature, and
materials in the same saleable condition as it was received. For returns made within the 30-day period, credit will be issued
subject to receipt and inspection of the returned Roku Product.
Limited Warranty. Subject to the provisions herein, Roku warrants the Roku Product against defects in materials and
workmanship under normal use for a period of one (1) year from the date of purchase (“Warranty Period”). If Roku determines
that the Roku Product is defective, Roku will either repair unit or replace the unit (with either a new or rebuilt Roku Product), at
its option, at no charge and, if applicable, will pay the labor charges incurred by any Roku authorized service facility. If the
Warranty Period has expired, you are responsible for the payment of all labor charges and may obtain parts from a Roku
authorized service facility or a Roku Product from the Roku service center at your expense. The foregoing sets forth Roku’s sole
obligation and your exclusive remedy in the event of any breach of this limited warranty.
Warranty Service Process. To obtain warranty service, you must first obtain an RMA number (Return Merchandise
Authorization) from a Technical Support Representative at Roku. A Technical Support Representative may be reached by emailing
[email protected] or calling our toll free number for customer care (1-888-600-7658 from the US). Once an RMA number is
obtained, your Roku Product must be shipped freight prepaid; in either its original packaging or packaging affording an equal
degree of protection, to the Roku authorized distribution facility. If Roku determines that the returned unit is defective, Roku will
either repair the unit or will supply, at no charge and within a reasonable period of time, a new or rebuilt Roku Product in
exchange for the defective unit. In addition, all accessories must be returned with the defective Roku Product. A new or factory
refurbished set of accessories will be furnished with the replacement Roku Product. Failure to return any of the accessory items
could result in a delay in receiving the replacement Roku Product, and/or result in an invoice for the missing accessories.