Rio Audio SP350 User Manual
Page 27
Troubleshooting
27
My RioVolt gives a
“No Disk” error
message when
spinning up.
• To resolve the “No Disk” error message, try the following:
• Make sure the CD is seated properly in the tray.
• See if a standard audio CD functions properly.
• Try a CD created with standard MP3/WMA files encoded at 128kbps, NOT
variable bitrate (VBR) files.
• Try burning to a different media or brand of media.
• Try burning a CD from another CD burner.
• See if burning at a slower rate (say 2x or slower) makes the files load properly.
• Try closing the CD volume when you create the disc.
• Try cleaning the lens with a cotton swab.
• If you are using a Macintosh to burn your CDs, make sure the .mp3 extension
is at the end of each file. Some versions of Mac software do not include this
extension, and these files cannot be read by the RioVolt.
• If you are getting this message when attempting to update the firmware,
make sure the firmware file on the root of the CD is named correctly. The
firmware update readme.txt file contains specific file name and firmware
upgrade instructions.
I can’t play my
WMA files.
The RioVolt does not read Secure WMA files. Secure WMA files are created to
prevent theft and illegal copying of the files.
• In Windows Media Player, go to Tools > Options.
• On the CD Audio tab, un-check the “Enable Personal Rights Management” box.
• Re-create the WMA files and burn them to CD. They should play fine on the
RioVolt.
Problem
Solution