Ramsey Electronics PR20 - Manual (Page 15)

PR20—15
The Ramsey Kit Warranty
Please read carefully BEFORE calling or writing in about your kit. Most problems can be solved without contacting the factory.
All Ramsey kits will work if assembled properly. The very fact that your kit includes this new manual is your assurance that a team of knowledgeable people have
field-tested several "copies" of this kit straight from the Ramsey Inventory. If you need help, please read through your manual carefully; all information required to
properly build and test your kit is contained within the pages!
1. DEFECTIVE PARTS: It's always easy to blame a part for a problem in your kit, Before you conclude that a part may be bad, thoroughly check your work. All
our kit parts carry the Ramsey Electronics Warranty that they are free from defects for a full ninety (90) days from the date of purchase. Defective parts will be
replaced promptly at our expense. If you suspect any part to be defective, please mail it to our factory for testing and replacement. Please send only the
defective part(s), not the entire kit.
2. MISSING PARTS: Before assuming a part value is incorrect, check the parts listing carefully to see if it is a critical value such as a specific coil or IC, or
whether a RANGE of values is suitable (such as "100 to 500 uF"). Often times, common sense will solve a mysterious missing part problem. If you're missing five
10K ohm resistors and received five extra 1K resistors, you can pretty much be assured that the '1K ohm' resistors are actually the 'missing' 10 K parts. If you
believe we packed an incorrect part or omitted a part, please write or call us with information on the part you need and proof of kit purchase
3. FACTORY REPAIR OF ASSEMBLED KITS:
To qualify for Ramsey Electronics factory repair, kits MUST: 1. NOT be assembled with acid core solder or flux. 2. NOT be modified in any manner. 3. BE
returned in fully-assembled form, not partially assembled. 4. BE accompanied by the proper repair fee. No repair will be undertaken until we have received the
MINIMUM repair fee (1/2 hour labor) of $25.00, or authorization to charge it to your credit card account. 5. INCLUDE a description of the problem and legible
return address. DO NOT send a separate letter; include all correspondence with the unit. Please do not include your own hardware such as non-Ramsey
cabinets, knobs, cables, external battery packs and the like. Ramsey Electronics, Inc., reserves the right to refuse repair on ANY item in which we find excessive
problems or damage due to construction methods. To assist customers in such situations, Ramsey Electronics, Inc., reserves the right to solve their needs on a
case-by-case basis.
The repair is $50.00 per hour, regardless of the cost of the kit. Please understand that our technicians are not volunteers and that set-up, testing, diagnosis,
repair and repacking and paperwork can take nearly an hour of paid employee time on even a simple kit. Of course, if we find that a part was defective in
manufacture, there will be no charge to repair your kit (But please realize that our technicians know the difference between a defective part and parts burned out
or damaged through improper use or assembly).
4. REFUNDS: You are given ten (10) days to examine our products. If you are not satisfied, you may return your unassembled kit with all the parts and
instructions and proof of purchase to the factory for a full refund. The return package should be packed securely. Insurance is recommended. Please do not
cause needless delays, read all information carefully.