Rio Audio Digital Audio Receiver - Manual (Page 3)

Troubleshooting Steps
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Page 3
Troubleshooting Steps
Problem: Rio Receiver can not connect to server.
Troubleshooting measures:
1.) Ensure that the Audio Receiver Manager software is loading properly on the server computer. Verify
that there is a blue music note icon in the system tray, indicating that the Audio Receiver Manager
software has been installed correctly and it sees the Rio Receiver.
2.) Verify that the Audio Receiver manager software is set up properly .
3.) If you are using firewall software like Zone Alarm, you may need to add the IP Address of the Rio
Receiver as a freindly IP Address.
4.) Check for the link light on the Rio Receiver, the hub (if you are using one), and/or the Ethernet card.
5.) Check to make sure you have the cables plugged in correctly.
6.) After checking the connections and that the software is running, restart (unplug and replug) the Rio
Receiver and allow it to search for the server again.
7.) If the Receiver still does not find the server, try connecting the Rio Receiver directly into the network
card on one system to rule out any issues with wiring.
NOTE: If directly connecting an Ethernet card to the Rio Receiver, you may need to
use an Ethernet crossover cable.
Problem: The Rio Receiver reports an error on the display.
Troubleshooting measures:
Errors that are reported on the Rio Receiver display are typically indicative of server connection issues.
1.) When an error is received, power down the Receiver.
2.) On the server computer double click the Audio Receiver Manager icon (music note icon in system
tray).
3.) Click Tools and Import Music.
4.) Click Add and specify the location of the music files you wish to use with the folder browser that
appears.
5.) Click OK. The software will import your music tracks.
6.) Click OK when it is finished.
7.) Restart your Rio Receiver and let it redetect the server.
This should resolve the issue that inspired the error message.