Rio Audio Digital Audio Receiver - Manual (Page 6)

Troubleshooting Steps
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Page 6
5.) At the top of the window select the Rio Connector card or your third party HPNA or Ethernet
card that the Audio Receiver Manager software will be serving music over.
6.) Verify that Make music available on this adapter is checked.
7.) If you have not already done so, go to Tools and select Import Music. Follow the prompts to import
your music.
Problem: I’ve installed the Audio Receiver Manager software, but
there’s no musical note icon in the system tray.
Troubleshooting measures:
If there’s no musical note icon in the system tray, then the Audio Receiver Manager software is not running.
Click Start > Programs > Startup to check your Startup items for the Audio Receiver Manager
software. The software installer may not have added itself to your list of Startup items. Try launching the
software manually by clicking Start > Programs > Audio Receiver.
If an attempt to launch the Audio Receiver Manager software manually fails, try the following:
1.) Verify that the Rio Connector card, your third party HPNA or your Ethernet card is listed in the
Start > Settings > Control Panel > Network. If there are no network adapters installed, the Audio
Receiver Manager software will not start.
2.) If you are using Windows Millennium, verify that the Media Sense feature is disabled.
3.) Verify that the drivers for the Rio Connector card, your third party HPNA or your Ethernet card are
installed properly. If any files were skipped during the driver installation, that might cause the Audio
Receiver Manager software to fail to launch.
4.) Verify that the IP Address of the Rio Connector card, your third party HPNA or your Ethernet card is
not all zeros (0.0.0.0). If the IP address of the adapter is all zeros, then the Audio Receiver Manager
software will not start. To resolve this problem, you may need to specify an IP address for that adapter.
Please consult Windows Help for complete step-by-step instructions on specifying a private IP
address.
Problem: The Audio Receiver Manager software says, “No network
adapters were detected on this computer. This software requires at
least one network adapter to work.”
Troubleshooting measures:
There are two possible causes for this error. In both cases, the solution is to reinstall the drivers for the Rio
Connector card or your third party HPNA or Ethernet card.
You may encounter this error if the
drivers for the Rio Connector card your third party HPNA or your
Ethernet card are not installed. You can verify this by checking the Device Manager under Network
adapters and the Network Control Panel.
You may also encounter this error if TCP/IP is not installed for the Rio Connector card, your third party
HPNA or your Ehternet card. This can occur if driver installation didn’t complete successfully.
Also if you’re using Windows 98, there’s a limit of 6 instances of TCP/IP in the Network Control Panel. If
there were already 6 adapters in the Network Control Panel, then TCP/IP would not install successfully for
the Rio Connector card, your third party HPNA card or your Ethernet card.