Roland Group-Learning Controller GLC-1 - Manual (Page 20)

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Appendix B: Limited Factory Warranty
System
This GLC-1 is warranted to be free of defects in materials or workmanship for a period of 12 months from the date of purchase.
This warranty is non-transferable and the benefits apply to the original owner. Proof of purchase in the form of an itemized
sales receipt is required for warranty coverage.
To receive service under this warranty, customers in the United States should contact Roland Corp. U.S. at (323) 890-3700
and talk to Product Support or Customer Service. If necessary, a Return Authorization number may be issued.
For customers outside the United States, it’s recommended that you first contact your Dealer or Distributor, since they may
offer their own service or support policy.
If local support is not obtainable, please contact Roland’s Service Department at (323) 890-3700 with a detailed description
of the service required.
Upon issuance of return authorization, the product should be properly packed and shipped to Roland Service Department,
4901 Alexander St., Los Angeles, CA 90040-3023.
Please include the following: copy of the sales receipt, your name and address (no P.O. Boxes, please), a brief description of
the problem, and any other related items discussed with the service department and considered necessary to evaluate the
product or effect a repair. The return authorization number must be clearly written on the outside of the package.
Roland will, without charge for parts or labor, either repair or replace the defective part(s). Shipping costs are not covered by
this warranty.
Roland’s normal repair turn around time at the factory is approximately 15 business days, from receipt of product to shipping.
Your actual turn around time will include return shipping.
Actual turn around time will vary depending upon many factors including the repeatability of the customer’s reported
complaint, the availability of parts required for repair, the availability of related products needed to evaluate the product
if necessary .
Priority services are available . These should be discussed with Customer Service at the time the return authorization is issued .
This warranty provides only the benefits specified and does not cover defects or repairs needed as result of acts beyond the
control of Roland including but not limited to: abuse, damage by accident/negligence, modification, alteration, improper
use, unauthorized servicing, tampering, or failure to operate in accordance with the procedures outlined in the owner’s
manual; nor for acts of God such as flooding, lightning, tornadoes, etc .
THE DURATION OF ANY OTHER WARRANTIES, WHETHER IMPLIED OR EXPRESS, INCLUDING
BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY, IS LIMITED TO THE
DURATION OF THE EXPRESS WARRANTY HEREIN . ROLAND HEREBY EXCLUDES INCIDENTAL
AND CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF TIME,
INCONVENIENCE, DELAY IN PERFORMANCE OF THIS WARRANTY, THE LOSS OF USE OF THE
PRODUCT OR COMMERCIAL LOSS, AND FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY
OF MERCHANTABILITY, APPLICABLE TO THIS PRODUCT . ROLAND SHALL NOT BE LIABLE FOR
DAMAGES OR LOSS RESULTING FROM THE NEGLIGENT OR INTENTIONAL ACTS OF THE SHIPPER OR
HIS CONTRACT AFFILIATES . THE CUSTOMER SHOULD CONTACT THE SHIPPER FOR PROPER CLAIMS
PROCEDURES IN THE EVENT OF DAMAGE OR LOSS RESULTING FROM SHIPMENT .
Appendix­B:­Limited­Factory­Warranty