Oki 10e - Manual (Page 39)

E-39
Your Dealer
Consult the store where you purchased your printer, or
call 1-800-OKIDATA for the location of the nearest
authorized Okidata service dealer. Have your ZIP code
ready.
• Proof of purchase is required for warranty work. Be
sure to retain your purchase documents.
• Prices and minimum charges may vary.
The Okidata Customer Support Center
For customer service, call 1-800-OKIDATA. The Okidata
Information System Automated Attendant is available
24 hours a day, 7 days a week. The system can provide
immediate assistance with:
•
Basic printer operating procedures
• Sales and service referrals
•
Parts and consumable referrals
• Product information
Okidata Customer Service
Representatives
Agents are available 24 hours a day, 7 days a week.
Please be sure that you are calling from a telephone
close to your printer, so you can describe your problem
accurately. Our customer service representative are
trained on all current OKI products. They can answer
your questions regarding:
• Installation of your printer
•
Determination of printer issues
• Consumer relations
•
Availability and installation of printer drivers. (CSRs
are not trained to provide assistance with the use
of commercial software packages. Please consult
your software user’s manual for times and
availability of their support.)