Omega Vehicle Security DRF-RES Series - Manual (Page 11)

FOR WARRANTY RETURNS, please have the
following information available BEFORE contacting
OMEGA:
1. Purchase Order number under which the
product was PURCHASED,
2. Model and serial number of the product under
warranty, and
3. Repair instructions and/or specific problems
relative to the product.
FOR NON-WARRANTY REPAIRS, consult
OMEGA for current repair charges. Have the
following information available BEFORE con-
tacting OMEGA:
1. Purchase Order number to cover the COST
of the repair,
2. Model and serial number of the product, and
3. Repair instructions and/or specific problems
relative to the product.
OMEGA’s policy is to make running changes, not model changes, whenever an improvement is possible. This affords our
customers the latest in technology and engineering.
OMEGA is a registered trademark of OMEGA ENGINEERING, INC.
© Copyright 2005 OMEGA ENGINEERING, INC. All rights reserved. This document may not be copied, photocopied, reproduced,
translated, or reduced to any electronic medium or machine-readable form, in whole or in part, without the prior written consent of
OMEGA ENGINEERING, INC.
WARRANTY / DISCLAIMER
OMEGA ENGINEERING, INC. warrants this unit to be free of defects in materials and workmanship
for a period of 13 months from date of purchase. OMEGA’s Warranty adds an additional one (1)
month grace period to the normal one (1) year product warranty to cover handling and shipping
time. This ensures that OMEGA’s customers receive maximum coverage on each product.
If the unit malfunctions, it must be returned to the factory for evaluation. OMEGA’s Customer Service
Department will issue an Authorized Return (AR) number immediately upon phone or written request. Upon
examination by OMEGA, if the unit is found to be defective, it will be repaired or replaced at no charge.
OMEGA’s WARRANTY does not apply to defects resulting from any action of the purchaser, including but not
limited to mishandling, improper interfacing, operation outside of design limits, improper repair, or unautho-
rized modification. This WARRANTY is VOID if the unit shows evidence of having been tampered with or
shows evidence of having been damaged as a result of excessive corrosion; or current, heat, moisture or
vibration; improper specification; misapplication; misuse or other operating conditions outside of
OMEGA’s control. Components in which wear is not warranted, include but are not limited to contact
points, fuses, and triacs.
OMEGA is pleased to offer suggestions on the use of its various products. However,
OMEGA neither assumes responsibility for any omissions or errors nor assumes liability for
any damages that result from the use of its products in accordance with information
provided by OMEGA, either verbal or written. OMEGA warrants only that the parts
manufactured by the company will be as specified and free of defects. OMEGA MAKES NO
OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESSED
OR IMPLIED, EXCEPT THAT OF TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY
WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
HEREBY DISCLAIMED. LIMITATION OF LIABILITY: The remedies of purchaser set forth
herein are exclusive, and the total liability of OMEGA with respect to this order, whether
based on contract, warranty, negligence, indemnification, strict liability or otherwise, shall
not exceed the purchase price of the component upon which liability is based. In no event
shall OMEGA be liable for consequential, incidental or special damages.
CONDITIONS: Equipment sold by OMEGA is not intended to be used, nor shall it be used: (1) as a
“Basic Component” under 10 CFR 21 (NRC), used in or with any nuclear installation or activity; or (2)
in medical applications or used on humans. Should any Product(s) be used in or with any nuclear
installation or activity, medical application, used on humans, or misused in any way, OMEGA
assumes no responsibility as set forth in our basic WARRANTY/ DISCLAIMER language, and,
additionally, purchaser will indemnify OMEGA and hold OMEGA harmless from any liability or
damage whatsoever arising out of the use of the Product(s) in such a manner.
RETURN REQUESTS / INQUIRIES
Direct all warranty and repair requests/inquiries to the OMEGA Customer Service Department. BEFORE
RETURNING ANY PRODUCT(S) TO OMEGA, PURCHASER MUST OBTAIN AN AUTHORIZED RETURN
(AR) NUMBER FROM OMEGA’S CUSTOMER SERVICE DEPARTMENT (IN ORDER TO AVOID PRO-
CESSING DELAYS). The assigned AR number should then be marked on the outside of the return
package and on any correspondence. The purchaser is responsible for shipping charges, freight, insur-
ance and proper packaging to prevent breakage in transit.