The images look very noisy overall, The camera lost its connection – Orion 52084 User Manual

Page 45

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Check your USB connection for anything that could potentially introduce
interference.

Large power supplies or even a cellular phone near the camera or USB
cable could interfere with the data as it is uploaded from the camera to
the computer. If you are using a USB extension cable, keep the total length
between the camera and computer to 20’ or less.

the images look very noisy overall.

Take a 15 second dark frame and inspect the image data.

Position the mouse cursor over a dark part of the image. The Max Pixel
should be somewhere between 500 and 5000. If the Max Pixel value is
significantly higher than 5000, please consult Orion’s Customer Service.

the camera lost its connection.

Attempt to re-establish the connection.

The camera can lose connection for several reasons; if a cable becomes
unplugged, the computer “freezes”, or the software/hardware otherwise
temporarily loses the data coming from the camera. To re-establish camera
connection, first close the Maxim DL Essentials program on your computer.
Then, unplug and re-plug the camera into the computer’s USB port. Open
Maxim DL Essentials, and the Camera Control Window should appear indi-
cating re-established connection between camera and computer.

If you are unable to resolve your problem with the information provided here,
please contact Orion’s Customer Service at 800-676-1343 or email support@
telescope.com.

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