E-mail-to-fax troubleshooting, Smtp – Oki FAX 5780 User Manual

Page 106

Advertising
background image

|

OKIFAX 5780/5980

106

E-mail-to-Fax Troubleshooting

SMTP

I have sent data using the format “FAX=[telephone
number]@[domain name], but it has not been delivered to
the Internet Fax.

You may have set the domain name (the part after @)
incorrectly. Consult your Network Administrator about
the correct domain entry.

The Internet Fax refuses to receive data.

Check the entered telephone number.

Characters that can be used are: numbers, +, #, *, P or –

If you have entered a telephone number longer than 40
digits, the Internet Fax will not receive the transmission.

Have you registered the recipient’s domain name onto
the Internet Fax?

Is the format of the TIFF file you are sending supported
by this Internet Fax?

I have sent a text to the Internet Fax. The Internet Fax
does not forward it.

If GW Forward Text is OFF, the text will not be
forwarded.

I have tried to forward data by FAX, but communication
cannot be established.

Check the fax’s telephone line settings. Make sure the
settings are correct.

Advertising