Quatech HSU-300 - Manual (Page 52)

Quatech Freedom USB Adapter User’s Manual Using configuration utilities
Troubleshooting
Note: Any unauthorized repairs
or modifications will void the
Freedom USB's warranty.
This section lists some common problems and their causes. If the
information below does not provide a solution, contact Quatech
technical support.
Problem Cause Solution
The Freedom USB
cannot communicate
with other
equipment.
The cables are not
connected correctly. 1. Check the Freedom USB cables to make
sure that they are connected correctly.
2. Make sure that each cable is securely
attached.
The device driver is not
installed. 1. Double check the Device Manager per the
instructions in Using Device Manager to
ensure that drivers are installed
correctly and that all devices are working
properly.
2. Try removing the USB adapter from the
Device Manager window and then repeat
the hardware installation instructions.
The USB port is faulty. 1. If possible, connect a known good USB
device to the PC or hub connector and see
if it operates properly.
Rev 2.02 (2/24/2004) Page 47