Telex Echelon 25XT User Manual
Page 8
CUSTOMER SERVICE
For information or technical assistance, call, write, or email Telex at:
Customer Service Department
Telex Communications, Inc.
12000 Portland Ave. So.
Burnsville, MN 55337 U.S.A.
(952) 884-4051
www.telex.com/aircraft
When returning equipment for repair, please enclose an explanation of
the problem. And, if the equipment is covered under warranty, please
enclose a copy of your proof of purchase. The equipment must be
accompanied by documentation stating your name, return address, and
telephone number.
Return equipment for factory repair to:
Customer Service Department
Telex Communications, Inc.
1720 East 14th St.
Glencoe, MN 55336 U.S.A.
(320) 864-3177
Warranty Repairs - If in warranty, no charge will be made for the repairs.
Equipment being returned for warranty repair must be sent prepaid and
will be returned prepaid.
Non-warranty Repairs - Equipment that is not under warranty must be
sent postage prepaid to Telex. If requested, an estimate of repair costs
will be issued prior to service. Once you approve repair, and repair of
equipment is completed, the equipment will be returned on a collect on
delivery basis. Collect charges may be avoided by sending a signed
check for payment in full along with your signed estimate approval form
(the estimate includes the shipping charge).
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