Hotline and internet, Service at terratec – TerraTec Audio User Manual
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Service at TerraTec.
“Rien ne va plus—Nothing's working” can happen to the best systems. If this happens to you,
the TerraTec team is happy to offer its service and support.
Hotline and Internet
In case of a serious problem—where you can neither solve the problem on your own nor with
the guided help found in this manual, nor with the help of your dealer—please contact us di-
rectly.
If possible, try our Internet support system first: under you will al-
ways find current answers to frequently asked questions (FAQ) and the latest drivers.
If these options do not provide the necessary help, please contact our phone helpline or con-
tact us online at.
In addition, it would be helpful to our technicians if you are at your computer during the
phone call so that you can carry out our tips and tricks directly. Please do not forget to write
down the name of the respective support technician if you contact our Support Team. You will
need this name if a defect is present and your device needs to be mailed to us.
Broken?!
Before you send your device back, be sure to contact us! Make a note of the name of your
support contact and follow these simple instructions:
· Please fill out the service request form provided with your card clearly and completely.
The more clearly and detailed you describe the problem, the faster we will be able to
help. Cards sent in without a description of the problem cannot be processed and will
be returned to you at your expense.
· Be sure to include a copy of your purchase receipt (not the original) with the package.
If we do not receive a copy of a receipt, we will assume that the warranty for the prod-
uct has expired and will bill you for the repair.
· Please use a sufficiently strong and padded mailing package. We recommend using
the original package. Remember that the card is a sensitive electronic component.
· Be sure to include enough postage—we will cover for the postage for the return to you.
;-)
ReceiverSystem NOXON Audio (English)
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