United States Stove Company KING/ASHLEY PELLET STOVE 5500M - Manual (Page 17)

USSC 17
Trouble Shooting
Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to ”OFF”
does not disconnect all power to the electrical components of the stove.
Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual.
All other work should be done by a trained technician.
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PrOBLEM CAuSE: To rich air/fuel mixture
Orange, lazy flame_excessive fuel
build-up in the burnpot
• Clean out the burnpot and burnpot housing
• Make sure that the viewing door is closed and sealed properly. If not,
adjust door catch and/or replace door gaskets.
• Check that all outside connections are clear of any obstructions.
• Check the exhaust system; clean as needed.
PrOBLEM CAuSE: Burnpot burns out of fuel
Fire goes out or stove shuts down. • Hopper is empty, refill the hopper.
• Loss of draft pressure. Make sure that the viewing door is closed and
sealed properly. If not, adjust door catch and/or replace door gaskets.
Check that all outside connections are clear of any obstructions. Check
the exhaust system; clean as needed.
• Check that the pressure switch connection to the firebox is free of ash or
clear of obstructions.
• Auger system is jammed or there is a “bridging” of the fuel in the hopper,
preventing fuel from flowing into the auger feed system.
PrOBLEM CAuSE: Auto-Start Igniter fails to ignite the fuel in the burn pot.
Stove does not start a fire when the
“ON” button is pushed
• Turn the stove “OFF”. Clear the unburnt fuel from the burnpot and try
again.
• Check the pellet quality. Replace if moist, wet, or dirty.
• Loss of draft pressure. Make sure that the viewing door is closed and
sealed properly. If not, adjust door catch and/or replace door gaskets.
Check that all outside connections are clear of any obstructions. Check
the exhaust system; clean as needed.
• Check that the auto-start igniter is not blocked with ash or soot. (The
igniter is located behind the burnpot on the back wall of the firebox.)
• Check that the pressure switch connection to the firebox is free of ash or
clear of obstructions.
• The auto-start igniter gets “red hot” during start-up. If you can not visibly
see the igniter glowing during start-up, then the igniter may need to be
replaced or there is a problem with the electrical control system.