VTech IA5864 - Manual (Page 37)

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Additional Information
ADDITIONAL INFO
Problem Suggestion
CAN’T CONNECT
displays on my
handset.
• Only one handset of your phone system can be in use (off hook) at a time. For example, if HS1
is on a call and HS2 presses TALK, CAN’T CONNECT will display. Be sure only one handset
is in use at a time.
• Move the handset closer to the base. You might have moved out of range.
• If the handset is in its base and the charging light does not come on, refer to The charge light
is off in this troubleshooting guide.
• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in.
Allow up to one minute for the handset and base to reset.
• Other electronic products can cause interference with your cordless phone. Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones.
The batteries will not
hold a charge.
• Charge the battery in the handset for 16 hours. For optimum daily performance, return the
handset to its base when not in use.
• You may need to purchase a new battery, please refer to the Batteries section of this user’s
manual.
• Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual
for further instruction.
If you subscribe to DSL
service
If you hear noise during conversations and/or your caller ID features aren’t functioning properly,
install a noise filter to the telephone line between the base unit and the telephone line jack. Contact
your DSL provider to obtain a noise filter.
Troubleshooting