VTech CS6429-4 EN - Manual (Page 63)

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Appendix
Troubleshooting
If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with answering systems.
The outgoing announcement is not clear.
When recording the announcement, make sure you speak in a normal tone of voice
towards the microphone of the handset.
Make sure there is no background noise when recording.
The answering system does not record messages.
Make sure the answering system is on (see Answer on/off on page 35).
Make sure the memory of the answering system is not full. When the answering machine
memory is full, it does not record new messages until some old messages are deleted.
If you subscribe to voicemail service, change the number of ring so that your
answering system answers before your voicemail answers (see Answering system
new message indication on page 40). To determine how many rings activate your
voicemail, contact your telephone service provider.
If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with answering systems.
The messages on the answering system are very difficult to hear.
Press / VOL on the telephone base or /VOLUME on the handset to increase the
speaker volume.
The messages on the answering system are incomplete.
If a caller leaves a very long message, part of it may be lost when the answering system
disconnects the call after the preset recording time.
If the memory on the answering system becomes full during a message, the answering
system stops recording and disconnects the call.
If the caller’s voice is very soft, the answering system may stop recording and
disconnect the call.
The answering system does not respond to remote commands.
Make sure to enter your remote access code correctly (see Remote access code on
page 37).
Make sure you are calling from a touch-tone telephone. When you dial a number, you
should hear tones. If you hear clicks, the telephone is not a touch-tone telephone and
cannot active the answering system.
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