VTech CS6429-4 EN - Manual (Page 64)

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Appendix
Troubleshooting
The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over before entering
the code.
There may be interference on the telephone line you are using. Press the dialing
keys firmly.
I subscribe to a nontraditional telephone service that uses my computer to
establish connections, and my telephone doesn’t work.
Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your nontraditional
telephone service.
Make sure to plug your USB telephone adapter into a dedicated USB port on your
computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.
In a few rare instances, the USB port on your computer may not have enough power. In
these instances, try using a USB hub with its own external power supply.
If you are using a firewall, it may prevent access to your nontraditional telephone
service. Contact your service provider for more information.
Common cure for electronic equipment.
If your telephone does not seem to be responding normally, try putting the handset in its
base. If this does not fix the problem, do the following (in the order listed):
Disconnect the power to the telephone base.
Disconnect the cordless handset battery.
Wait a few minutes before connecting power to the telephone base.
Install the battery again and place the cordless handset in the telephone base
or charger.
Wait for the cordless handset to synchronize with the telephone base. Allow up to one
minute for this to take place.
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