Zebra Technologies Zebra P120i - Manual (Page 65)

Troubleshooting
Troubleshooting Procedures
980504-001 Rev. A P120i Card Printer User Guide 55
Possible Cause:
• Ribbon cartridge may not be correctly positioned.
Solution:
• Check that the ribbon is properly rolled onto the
ribbon cores of the cartridge, with no wrinkles.
• Replace ribbon cartridge, making sure it locks in
place, and print again.
Possible Cause:
• Ribbon may not be synchronized on the correct color panel position.
Solution:
• Open lid, then close lid to synchronize ribbon.
Possible Cause:
• Cards may not meet specifications.
Solution:
• Use a different supply of cards.
Possible Cause:
• Dust or embedded contamination inside the printer and/or dirty Cleaning Roller.
Solution:
• Clean the Print Head.
• Replace Cleaning Roller
Example • No printing on the card.
Possible Cause:
• Ribbon cartridge may not be installed in the printer.
Solution:
• Check for ribbon cartridge in the printer
Possible Cause
• Cards may not meet specifications.
Solution:
• Use a different supply of cards
Possible Cause
• Cable on Print Head may be disconnected
• Print Head elements may be scratched or burnt.
Solution
• Call Service for Print Head repair or replacement information.