Zanussi AG125 - Manual (Page 21)

ZM 24ST GB
48
Something Not working
If the appliance does not function correctly, please
carry out the following checks before contacting
your local Service Force Centre.
If the oven does not come on:
• Check the appliance is connected correctly.
• Check that the oven is plugged in properly.
• Replace the fuse in the plug, if required, with another
of the same rating and check that the plug has been
wired correctly.
• Check that the socket switch and/or the switch from
the mains supply to the oven are ON.
• Check that the socket is receiving power, by
plugging in an appliance you know to be working.
• Check that the the fuse in the fuse box is intact.
If the microwave does not function:
• The child safety lock may have been set.
• Check the controls are set correctly.
• Check settings/procedures against the instruction
booklet.
• Check the door closes properly (if food particles or
other objects have become stuck inside the door, it
will not close properly and microwave cooking will
not take place).
• Check the start pad has been depressed.
IMPORTANT:
If you call out an engineer to a fault listed above,
or to repair a fault caused by incorrect use or
installation, a charge will be made even if the
appliance is under guarantee.
Before calling out an engineer, please ensure you have
made the above checks.
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance
(found on the rating plate)
5. The purchase date
We suggest you make a note below so you have
the details to hand:
Model: ZM24 ST
Serial Number: . . . . . . . . . . . . . . . . . . . . . . . . . . .
Date of Purchase: . . . . . . . . . . . . . . . . . . . . . . . . .
In-guarantee customers should ensure the neces-
sary checks have been made as the engineer will
make a charge if the problem is not a mechanical
or electrical breakdown.
Please note that proof of purchase will be required
for in-guarantee calls.
Spare parts
Spare parts may be purchased through your local
Service Centre.
Customer care
For general enquiries concerning your Zanussi
appliance, or for further information on Zanussi
products, please contact our Customer Care
Department by letter or telephone.