Zoom USB Faxmodem - Manual (Page 17)

Troubleshooting 15
Troubleshooting
If your modem stops working, please read this section carefully be-
fore calling Customer Support. In addition, your modem CD includes
a list of Frequently Asked Questions (FAQs).
Important—If Your Computer Had an Existing Modem
You must redirect your application software so that it recognizes your
new modem.
• America Online Users: From the AOL Welcome screen, click the
Setup button; then click Expert Setup. Select the Devices tab
and double-click the name of your new modem.
• Dial-up Networking Users: From your computer’s desktop,
double-click My Computer and then Dial-up Networking. Dou-
ble-click the Make New Connection icon, select your new mo-
dem from the dropdown list, and follow the prompts.
Plug and Play Setup Problems with Windows
Under some circumstances, the Plug and Play setup under Windows
may not resolve all installation problems. The Windows Help system
has a tool for thoroughly diagnosing and solving many problems, in-
cluding hardware conflicts.
1. On your desktop, double-click the My Computer icon.
2. Choose the Help Topics command in the Help menu. Win-
dows displays the Windows Help dialog box.
3. Select the Contents tab. Note: Windows Me and 2000 include
a Help Search option, which you can use instead; search for
“hardware conflict,” for example.
4. Click Troubleshooting. (For Windows 98, you will also have
to click Windows 98 Troubleshooters.) Then click the
Hardware Conflict help entry.