3Com 3C16751A - Manual (Page 23)

23
Support from Your Network Supplier
If you require additional assistance, contact your network
supplier. Many suppliers are authorized 3Com service
partners who are qualified to provide a variety of services,
including network planning, installation, hardware
maintenance, application training, and support services.
When you contact your network supplier for assistance,
have the following information ready:
■ Product model name, part number, and serial number.
■ A list of system hardware and software, including revision
levels.
■ Diagnostic error messages.
■ Details about recent configuration changes, if applicable.
If you are unable to contact your network supplier, see the
following section on how to contact 3Com.
Support from 3Com
If you are unable to obtain assistance from the 3Com online
technical resources or from your network supplier, 3Com
offers technical telephone support services. To find out more
about your support options, call the 3Com technical
telephone support phone number at the location nearest
you.
When you contact 3Com for assistance, have the following
information ready:
■ Product model name, part number, and serial number.
■ A list of system hardware and software, including revision
levels.
■ Diagnostic error messages.
■ Details about recent configuration changes, if applicable.
3C16751_booklet.book Page 23 Tuesday, July 13, 1999 11:29 AM