Plantronics Voyager PRO - Manual (Page 16)

12
Troubleshooting
My phone did not
locate the headset. Turn both your phone and headset off and on, and then repeat the pairing process
on page 4.
I could not enter
my Passkey/PIN code. Turn both your phone and headset off and on, and then repeat the pairing process
on page 4.
Your Passkey (PIN code) is 0000.
I cannot hear
caller/dial tone. The headset may not be turned on. Tap any button. If a blue light flashes then
the headset is on. If not, then press the power on/off button for approximately 2
seconds until you hear a tone or see the indicator glow blue.
Your headset battery may be drained. Charge your battery. See “Charging Your
Headset” on page 2.
Your headset was out of range from your phone for more than 30 seconds. Move
back into range and manually reconnect by pressing the call control button.
Callers cannot
hear me. Make sure that the headset is sitting correctly in your ear with the microphone
pointing towards the corner of your mouth. See “Adjusting the Fit” on page 6.
Check that you have not activated the Mute feature. See “Headset Controls” on
page 9.