Spicer Axle, Driveshaft, Tire Management Systems, and Wheel-End Systems Specifications Guide 2013 - Manual (Page 39)

This guide is periodically updated throughout the year. The most current information can be found on www.dana.com/cv 37
Service & Support
Warranty Requirements
Warranty
From the instant you develop drivetrain specifications, the Dana
team provides easy-to-understand warranty coverage based
on the vehicle’s intended use. Which means fairer and faster
warranty administration.
Matching Coverage to Use
Dana plans set the standard for the most comprehensive
drivetrain warranty coverage in the trucking industry. The Dana
Warranty Manual gives a comprehensive look at what drives
Dana Warranty Coverage for the U.S. and Canada. By matching
the vehicle type to the job to be performed, the Dana Warranty
Guide accurately and fairly aligns warranty coverage.
Warranty Claim Procedures and Guidelines
Filing a warranty claim can be a confusing process that
often times leads to reduced or rejected claims if some or all
of the requirements are not met. To receive your maximum
reimbursement in a timely manner be sure to read through the
Claim Procedures section of the Warranty Manual before you
begin the warranty claim process.
Dana Real-Time Warranty
The Dana Real-Time Warranty System saves time for more
than 800 dealers in the U.S. and Canada with over-the-phone
warranty claim approval and online claim status tracking.
https://www.warranty.dana.com
Dana Support System
The Dana Call Center plays a major role in the support of Dana
products. The Call Center is made up of two different teams:
the General Tech Team and the Real-Time Warranty Team.
You can reach a Call Center Representative from anywhere in
North America by dialing 1-877-777-5360.
Extended Protection Plans
Expanded Lineup of Extended Protection Plan
Offerings from Dana
Keeping your truck on the road is critical to your livelihood.
Dana Extended Protection Plans give you peace of mind
knowing that, despite increasing parts and labor costs, or how
severe the work conditions are, you can repair your truck to its
original standard of quality.
Dana offers Extended Protection Plans for axles, and 100%
of parts and labor on all warrantable failures. For a relatively
modest investment, you can rest easy, knowing that Dana
is there to support you throughout the life of your truck.
You choose the protection that meets your needs.
Packages
Full coverage is provided for all Spicer ® heavy- and medium-
duty drive axles.
EPP - Steer Axles (PDF)
EPP - Drive Axles (PDF)
All Vocations – Extended Protection Plans cover all drivetrain
components, regardless of the severity of use in your industry,
including logging and mining vehicles.
Single Year Coverage Available – Dana Extended Protection
Plans may be purchased for as little as a single year, so you do
not have to purchase coverage for longer than you expect to
own your vehicle.
Warranty Coverage for U.S. and Canada Only
Please contact your Dana Representative for additional
information @ 1-877-777-5360.
Benefits
Full Warranty Protection
Full parts and labor on warrantable failures.
Service Available at All OEM Dealer Facilities
With our Extended Protection Plans, you are never far
from parts and service, with over 3,500 dealers in the U.S.
and Canada.
Genuine Parts
All replacement parts will be genuine Dana parts, so you know
your repaired vehicle will have the same outstanding quality it
had when it was first purchased.
Simple Payment Options
You can purchase a Dana Extended Protection Plan by rolling
it into the financing of your new vehicle, or simply fill out the
online registration form and pay by check. Peace of mind has
never been easier to obtain.
Protection from Cost Inflation
Your Extended Protection Plan covers all repairs to your
vehicle’s drivetrain, regardless of increases in parts or labor
that are certain to occur over time. One simple payment now
can save you substantial repair charges in the future.
Enhanced Resale Value
Repairing your vehicle with genuine Dana parts increases
its resale value. Plus, your extended warranty coverage is
transferable, further enhancing your resale value.