Spicer HAXL-POL-011 - Manual (Page 2)

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Below are the process steps for the Ratio Flexibility Program using the new website.
1. Authorize OE Dealers go to Spicer website: www.spicerratioflex.com .
2. Select “Enter Flex Order”. The on-line form will populate with the required fields that need to be filled
in. Use this function when you are ready to submit your order request and have individual vehicle
information and carrier serial tag information ready.
NOTE: A valid e-mail address is required. This is the preferred method of communication for all requests.
Complete the on-line form and click the Submit button to forward your request to Dana.
3. Dana Aftermarket Technical Service receives each request and will process immediately.
NOTE: Request processing time may vary depending on volume and complexity of each request.
4. The Authorized OE Dealer will be contacted by Dana. In most cases they will receive an electronic
response back with answers for their requests. Dana will include in this response the total quoted
cost for the ratio flex request and additional directions as they apply.
IMPORTANT: Please have the detailed request information available when making inquiries to Dana regarding
your Ratio Flex Word Order or Quote. Not having this information prior to contacting Dana
may delay response times.
5. For approved Ratio Flex Orders the Authorized OE Dealer will be given instructions to contact Dana’s
customer service center at 1-800-621-8084 to initiate the ordering of carriers. The following
information is required to place orders for replacement carriers:
• Reference Number or RGA number from Ratio Flex quote
• Valid Credit Card and Credit Card Billing address
• Carrier Shipping Instructions or name of Freight Carriers to be used
6. A Dana customer service rep will process and complete the ratio flex order and provide the OE
Dealer a confirmation number. The order for new carriers will be placed immediately by Dana.
NOTE: Dana will process orders and request shipping of replacement product within 10 business days. While
orders are usually shipped within the 10 days, this does not constitute a guaranteed shipping date.
7. The Authorized OE Dealer will be invoiced by Dana for the carriers shipped out. Once the original
take out carriers are returned to Dana in like-new, good condition, the invoice amount for carriers will
be credited back in full.
8. The dealer must return the original carriers back to Dana. All ratio flex order documentation will
contain detailed return instructions including a unique RGA number. The carriers are to be shipped
back to Dana within 30 days. Carriers not returned within 30 days are subject to additional
penalty charge that will be charged against the OE Dealer Credit Card. If units are not returned
back within 60 days, payment by the dealer is expected for the full invoiced amount of the carriers.
Ratio Flexibility Program Literature:
• Ratio Flexibility Sales Brochure HXRF-2012
• Ratio Flexibility Program Guide HX0450-2012