Aqua-Pure CSM1501 - Manual (Page 16)

5-1
SECTION 5: SERVICE INSTRUCTIONS
PROBLEM POSSIBLE CAUSE SOLUTION
1 Hard water, (unit not using salt;
liquid level in brine tank not
too high). A. Electrical service to unit interrupted. A. Assure permanent electrical service (check fuse, plug, pull
chain or switch).
B. Time clock not working. B. Replace time clock motor.
C. Time clock improperly set. C. Increase frequency of regeneration and/or setting.
D. Safety brine valve not opening. D. Replace safety brine valve.
E. Salt “bridged” in brine tank. E. Break up salt.
F. Control Valve not refi lling brine tank in brine refi ll cycle. F. Add shim between backplate and valve body.
2 Hard water, (unit using salt;
liquid level in brine tank NOT
too high). A. Bypass open. A. Close bypass (replace if necessary).
B. Time clock improperly set. B. Increase frequency of regeneration.
C. No salt in brine tank. C. Add salt; maintain above water level.
D. Excessive water usage. D. Increase frequency of regeneration and/or salt setting (See
HOW TO SET Time clock).
E. Unit installed backwards. E. Reinstall unit.
F. Unit undersized. F. Replace with larger unit.
3 Liquid level in brine tank TOO
high. A. Brine valve not closing. A. Replace brine valve.
B. Salt setting too high. B. Reset time clock.
C. Injector screen plugged. C. Clean injector and screen.
D. Drain line frozen, plugged or restricted. D. Free drain.
E. Salt “mushed” or sand from salt plugging bottom of brine
tank. E. Clean out brine tank (see instructions).
F. Incorrect brine line fl ow control (BLFC). F. Replace with correct fl ow control (See specifi cations).
4 Brine tank not refi lling. A. Piston stops at incorrect position for refi ll. A. Add shim between backplate and valve body.
5 System regenerates at wrong
time-of-day. A. Power outage occurred. A. Reset time clock.
6 Water continuously fl ows to
drain. A. Foreign material in control valve. A. Remove piston assembly and inspect bore; remove foreign
material and check control in various regeneration positions.
B. Internal control leak. B. Replace seals and/or piston assembly.
C. Control valve jammed in brine or backwash position. C. Replace piston, seals and spacers.
D. Defective micro-switch. D. Replace micro-switch.
7 Water tastes salty. A. Salt setting to high. A. Reset program cycle.
B. Brine draw & rinse cycle too short for salt setting. B. Reset program cycle.
C. Distributor tube is too short. C. Replace distributor tube.
8 White spots on glassware and
dark surfaces. A. Sodium residual resulting from water having very high hard-
ness or total dissolved solids (TDS). A. Installation of additional water treatment equipment such as
reverse osmosis or demineralization.
9 Low water pressure (low fl ow
rate). A. Iron build-up in line to water softener. A. Clean line to water softener.
B. Iron build-up in water softener. B. Clean control and add Mineral Cleaner to resin bed; increase
frequency of regeneration.
C. Well pumping sand. C. Install sand trap.
D. Pump losing capacity. D. Contact pump repair service.
10 “Rotten egg” smell (from hot
water ONLY). A. Magnesium rod in water heater. A. Replace with aluminum rod, as per water heater manufac-
turer recommendations.
11 “Rotten egg” smell (from both
and cold water). A. Hydrogen sulfi de (“sulfur”) in water supply. A. Install Sulfur Reduction System.
B. Bacterial iron in water supply B. Install Chem-Free Iron Reduction Filter.
C. Algae in water supply. C. Pour approximately 1/2 cup unscented laundry bleach
into brine well just before regeneration as frequently as
necessary.
12 Loss of resin through drain
line. A. Air in water system. A. Assure that well system has proper air eliminator control;
check for dry well condition.