Asus RX3041H - Manual (Page 131)

RX3041H User’s Manual Appendix D. Troubleshooting
117
D
Troubleshooting
This appendix suggests solutions for problems you may encounter in installing or using the RX3041H, and
provides instructions for using several IP utilities to diagnose problems.
Contact Customer Support if these suggestions do not resolve the problem.
Problem Troubleshooting Suggestion
LEDs
Power LED does not
illuminate after
product is turned on. Verify that you are using the AC adapter provided with your
router and that it is securely connected to your router and a
power outlet or a power strip.
LINK WAN LED
does not illuminate
after Ethernet cable
is attached. Verify that an Ethernet cable like the one provided is securely
connected to the Ethernet port of your ADSL or cable modem
and the WAN port of the router. Make sure that your ADSL or
cable modem is powered on. Wait around 30 seconds to allow
the router to negotiate a connection with your broadband
modem.
LINK LAN LED does
not illuminate after
Ethernet cable is
attached. Verify that the Ethernet cable is securely connected to your LAN
hub or PC and to the RX3041H. Make sure the PC and/or hub
is turned on.
Verify that your cable is sufficient for your network requirements.
A 100 Mbit/sec network (100BaseTx) should use cables labeled
Cat 5. 10Mbit/sec cables may tolerate lower quality cables.
Internet Access
PC cannot access
Internet Use the ping utility, discussed in the following section, to check
whether your PC can communicate with the router (by default,
the LAN IP address of the router is 192.168.1.1). If it cannot,
check the Ethernet cabling.
If your PC can communicate with the router, verify the following:
• Check that the gateway IP address configured on your
computer is the router’s LAN IP address (see the Quick
Start Guide chapter, Part 2 for instructions on viewing
the IP information.) If it is not, correct the default
gateway IP address or configure your PC to receive the
default gateway IP address automatically from the
router.
• Verify with your ISP that the DNS server configured on
the router is valid. Correct the DNS server IP address if
necessary and configure your PC to receive this
information automatically from the router. Alternatively,
you may also configure a valid DNS server IP address
on your PC.
• Verify that a Network Address Translation rule has been
defined on the router to translate the private address to a